Privacy Policy
This Privacy Policy explains how Todun Store, a brand of Nativa Foods Ltd, collects, uses, discloses, and safeguards your personal information when you shop with us, use our website, mobile application, loyalty programs, or interact with us in any other way.
We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you interact with us, as well as information collected automatically when you use our services.
a. Information You Provide Directly:
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Contact & Account Data: Your name, postal address, email address, phone number, and password/login details for your online or loyalty account.
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Loyalty & Program Data: Information related to your participation in our loyalty program, including your loyalty card number, points earned, and rewards claimed.
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Transaction & Purchase Data: Details about the products you buy, the date and time of your purchases, payment methods used (excluding full credit card numbers, which are processed by third-party payment providers), returns, and order history.
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Communications: Information you provide when you contact us with inquiries, customer service requests, feedback, survey responses, or contest entries.
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Delivery/Pickup Data: If you use our delivery or pickup services, we collect your delivery address and any special delivery instructions.
b. Information Collected Automatically:
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Technical Data: Internet Protocol (IP) address, browser type and version, device type, operating system, and information about your interaction with our website or app.
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Usage Data: Details of your visits to our website, including pages viewed, links clicked, and the timing of your visits.
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Cookies & Tracking Technologies: We use cookies and similar technologies to collect information about your browsing and shopping behavior. Please refer to our separate Cookie Policy [if applicable, link to it here] for more details.
2. How We Use Your Information
We use the personal information we collect for the following business and commercial purposes:
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Fulfill Orders and Services: To process your purchases, complete transactions, arrange for delivery or in-store pickup, and manage your account.
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Customer Service: To respond to your inquiries, provide support, and resolve issues related to your account or purchases.
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Marketing and Personalization: To send you marketing communications (including emails, mail, or text messages, where you have provided consent) about our products, special offers, and promotions. We may also use your purchase history and preferences to personalize your in-store or online experience and offer you relevant coupons or product recommendations.
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Loyalty Program Management: To administer our loyalty program, track your points and rewards, and communicate program updates.
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Business Operations: For internal purposes such as data analysis, fraud prevention, inventory management, and improving the design and functionality of our services.
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Legal Compliance: To comply with legal obligations, respond to requests from public and government authorities, and protect our rights and interests.
3. How We Share Your Information
We may share your personal information with third parties in the following circumstances:
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Service Providers: We share information with third-party vendors and service providers who perform functions on our behalf, such as payment processing, delivery services, IT and website hosting, marketing and analytics, and customer support. These service providers are legally and/or contractually obligated to protect your data.
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For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Nativa Foods Ltd, or protect the personal safety of our customers or the public.
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Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
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With Your Consent: We may share your information with other parties when we have your explicit consent to do so.
4. Data Security
We implement appropriate technical and organizational security measures designed to protect the personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Privacy Rights and Choices
Depending on where you live, you may have the following rights regarding your personal information:
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Right to Access: You have the right to request a copy of the personal information we hold about you.
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Right to Correction/Rectification: You have the right to request that we correct any personal information about you that is inaccurate or incomplete.
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Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
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Opt-Out of Marketing: You can opt out of receiving marketing emails from us at any time by following the “unsubscribe” link or instructions in any marketing email we send. You may also contact us using the details below. Opting out of marketing communications will not prevent you from receiving service-related communications (e.g., order confirmations).
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Cookie Preferences: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies.
To exercise any of these rights, please contact us at the details provided below. We will respond to your request in accordance with applicable law.
6. Children’s Privacy
Our services are not directed to individuals under the age of [Insert Age, e.g., 16 or 18]. We do not knowingly collect personal information from children under this age. If we learn that we have collected personal information from a child without parental consent, we will take steps to delete that information.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” at the top of this policy. We encourage you to review this policy frequently to be informed of how we are protecting your information.
8. Contact Us
If you have questions or comments about this Privacy Policy, your privacy rights, or our data practices, please contact us at:
Nativa FoodsLTD
Email: toduninfo@gmail.com Phone: +447376409364